2018 Student Football Account Manager / Ticket Exchange User Guide

LOG IN HERE to buy, sell or transfer Football tickets

Ticket Transaction Deadlines
Buying a Ticket Online Only You may buy a ticket until 5 pm the Friday before home game date.
Selling a Ticket Online Only You may sell a ticket up until 5 pm the Friday before home game date.
Transferring Tickets Online Only A transfer ticket must be accepted by the recipient no later than 5pm the Friday before home game date
Purchasing a Guest Ticket In Person Only Guest tickets will go on sale August 22, 2018. Guest tickets are only sold at the BJC. Guest tickets cannot be accepted electronically.
Purchasing Away Game Tickets Online Only Away game tickets will be sold online via Student Account Manager

Operating Rules You Should Know

  • DO NOT CREATE A NEW ACCOUNT - a Student Account Manager account has been built for all current Penn State students. The password for this account is randomly generated - it is not the same password as your PSU access account. For your initial log in attempt, you will need to click on "Forgot Your Password" to have a temporary password emailed to the email address on file.
  • NO PAPER TICKETS - all tickets are electronically associated with Penn State student ID+ cards. No paper tickets will be issued for any Penn State Athletics event.
  • NO SHARING OF PSU ID+ CARD - sharing of Penn State student ID+ cards is prohibited. Any student attempting to enter Beaver Stadium on game day with an ID+ card that is not theirs will be denied entry into the stadium. The ID+ card will also be confiscated and reported as fraudulent use of the card.

Student Ticket Management Policies & Procedures

  • Student Football season ticket holders may sell or transfer a total of four (4) individual game tickets for the 2018 season. Any combination of selling and transferring will be included in the four (4) game limit. Selling and transferring tickets is only available for student Football season ticket holders.
  • Penn State students without a season football ticket may purchase one (1) ticket OR receive one (1) transfer ticket for an individual game. There is a one (1) transaction limit per game. For example, you are unable to purchase or receive a transfer ticket and then re-sell or transfer that ticket again.
  • All sales are final. No refunds will be given for any ticket purchases.

How to Log in to Your Student Account Manager for the First Time

  1. CLICK HERE to access your Student Account Manager.
  2. Click on "Forgot Your Password"
  3. Enter your 9 digit PSU ID number
  4. Click "Email Link"

A temporary password will be emailed to the email address on file. For the majority of students, the email address on file will be your Penn State email. A personal email address may be on file for some freshman and transfer students. You will be prompted to change your password to whatever you prefer after logging in using your temporary password. If you do not receive an email containing your temporary password, please call 1-800-NITTANY or email studenttickets@psu.edu for assistance.

How to Purchase a Ticket on the Student TicketExchange

PLEASE NOTE - students who already have a season ticket or individual game ticket associated with their Penn State ID+ card will not be eligible to purchase another ticket for that game.

  1. Log in to your Student Account Manager by clicking HERE
  2. Click on the PSU Student TicketExchange link
  3. Click on the "Buy" link for the game you wish to purchase
  4. Enter the security verification phrase
  5. Select the ticket you wish to purchase from the available inventory
  6. Check the box next to "Paperless Ticket" for the delivery method
  7. A dropdown box will appear, select your student ID option
  8. Enter the billing information for the credit card you are using - credit cards must be US issued. International credit cards will not be accepted.
  9. Click "Purchase Tickets"
  10. A confirmation screen will appear and a confirmation email will be sent to the email address on file.
  • The ticket you purchased will be associated with your Penn State ID+ card. Reminder - no paper tickets will be issued.
  • Tickets can be purchased any time prior to the 5pm deadline the day before each home game. You DO NOT have to wait until the week of the game to purchase a ticket. Tickets are subject to availability and may not be available for all games.
  • The selling price of tickets posted on the Student TicketExchange is determined by the student season ticket holder. The minimum selling price is $10 and the maximum selling price is $60 per ticket. The posted price will include the selling price as well as a 15% processing fee and a $1.95 service fee.
  • All sales are final. No refunds will be issued.

How to Sell a Ticket on the Student TicketExchange

PLEASE NOTE - only Football season tickets are eligible to be sold on the Student TicketExchange. Individual game tickets purchased on the Student TicketExchange or transfer tickets are not eligible to be re-sold. Once your ticket has sold, it is removed from your account. You will be unable to purchase another ticket for the same game - remember - one ticket transaction per game. Proceeds from your sale will be deposited into your LionCash account the week following the next home Football game. Please see the deposit date chart below for additional information.

  1. Log in to your Student Account Manager by clicking HERE
  2. Click on the "manage my tickets" button
  3. Select the game you wish to sell from the calendar
  4. Click on "Sell Tickets"
  5. Check the box next to your seat number
  6. Click on "post for sale"
  7. Enter the amount you wish to sell your ticket for ($10 minimum, $60 maximum)
  8. Click "Continue"
  9. Review the ticket information listed and then click "Post Ticket for Sale"
  10. A confirmation screen will appear and a confirmation email will be sent to the email address on file. You will also receive an email when your ticket has been purchased.
  • You can edit the posting price or cancel the posting of a ticket before the ticket has sold or until the ticket posting expires at 5pm on the Friday before the game. Your ticket will be posted at a price that will include processing fees.
  • If your ticket does not sell by 5pm the day before the game, it will remain on your Penn State ID+ card.
  • Proceeds from each individual sale will be deposited into your LionCash account the week following the next home Football game. You will receive an email from the ID+ office when the deposit has been made.
TICKET RE-SALE DATE LION CASH DEPOSIT DATES
August 15 - August 31 Week of September 3rd
September 1 - September 14 Week of September 17th
September 11 - September 28 Week of October 1st
September 29 - October 12 Week of October 15th
October 13 - October 26 Week of October 29th
October 27 - November 9 Week of November 12th
November 10 - November 23 Week of November 26th

How to Send a Transfer Ticket on the Student TicketExchange

Penn State student Football season ticket holders can transfer an individual game ticket to another Penn State student. This is NOT a sale - the sender receives no money. Reminder - there is a one (1) ticket transaction limit per student, per game.

  1. Penn State season ticket holder will need the name and email address of the Penn State student they are transferring the ticket to. The recipient of the transfer can only accept the ticket if they DO NOT already have a ticket for that game.
  2. Log in to your Student Account Manager by clicking HERE
  3. Click on the "manage my tickets" button
  4. Select the game you wish to transfer from the calendar
  5. Select "transfer tickets"
  6. Check the box next to your seat number
  7. Click on "transfer"
  8. Enter the transfer recipient's first / last name and email address. Click "add"
  9. Check the box next to the recipient's name and then click "next step"
  10. Verify the seat and recipient information is correct
  11. Agree to the terms of use by checking the box
  12. Click "complete transfer"
  • A confirmation email will be sent to your email address on file.
  • The recipient will receive an email invitation to accept the transfer offer. They must accept the ticket prior to 5pm the Friday before the game.
  • You will receive another confirmation email once the recipient has successfully accepted the transfer offer. Once the recipient has accepted the offer, the ticket will be associated with their Penn State ID+ card.
  • If the recipient declines the transfer offer or does not accept the offer before 5pm on the Friday before the game, the ticket will remain on the sender's Penn State ID+ card.

How to Accept a Transfer Ticket on the Student TicketExchange

Only Penn State students who do not have a ticket for the individual game being transferred to them are eligible to accept a transfer ticket offer. Students will not be able to accept a transfer offer if they already have a ticket for that particular game.

  • Look for an email from Penn State Student Tickets containing the transfer invite from the sender
  • Choose to Accept or Decline the offer
  • If you accept, you will be prompted to log in to your Student Account Manager
  • Select "Digital" for delivery method
  • Scroll down and select your student ID from the drop down box
  • Click "next step"
  • Agree to the terms of use by checking the box
  • Click "complete transfer"
  • A confirmation email will be sent to the email address on file once the transfer is successful.
  • The ticket will now be associated with the recipient's Penn State ID+ card
  • You MUST accept the transfer offer before 5pm on the Friday before the game. If you do not accept the transfer offer by the deadline, the offer will expire and the ticket will remain on the sender's Penn State ID+ card. Students who do not accept transfer offers will not be admitted entry into Beaver Stadium on game day.

How to Purchase a Guest Ticket / Bring a Guest to the Game

  • Guest tickets are ONLY available for purchase in-person at the Bryce Jordan Center Ticket Office. Guest ticketing will open on Wednesday, August 22, 2018. A guest is classified as a non-Penn State student.
  • Guest tickets will be sold at the BJC Wednesday, Thursday and Friday from 11am - 4:30pm
  • Credit or debit card only. Cash is NOT accepted for guest ticket purchases
  • STUDENTS CANNOT ACCEPT A TRANSFER TICKET TO USE AS A GUEST TICKET
  • Students can purchase one (1) guest ticket per game
  • Guest tickets will be sold for 6 of the 7 home games in 2018. Guest tickets WILL NOT be sold for the Ohio State game. All guest tickets are subject to availability.
  • Students CANNOT directly sell their season ticket to another student as a guest ticket. Penn State ticket representatives will sell the cheapest ticket posted on the Student TicketExchange. For example, students cannot approach the ticket window and ask ticket representatives to wait while they post their season ticket on the Student TicketExchange for a specific student to purchase.
  • Tickets are subject to availability. Students should monitor ticket availability on the Student TicketExchange before heading to the BJC to make their purchase.
  • Students DO NOT have to wait until the week of their desired game to purchase a guest ticket.
  • At time of purchase, the buyer will pay the posted sale price plus a $1.95 fee. There is also a $31 upgrade charge to validate the ticket for use by a non-Penn State student.
  • The overall cost of a guest ticket ranges from $44.45 - $101.95. The $29 upgrade charge is included in that amount. Pricing for each ticket is determined by the student season ticket holder who is selling the ticket.
  • The Penn State student and guest must enter Gate A at Beaver Stadium together on game day. The student's ID+ card will authorize two (2) valid entrants when swiped.

Do I Already Have a Student Account Manager?

  • If you are enrolled full time or part time for the 2018 Fall Semester, Penn State Athletics has created an account for you. Your password is randomly generated and IS NOT the same as your Penn State Access account. Click on "Forgot Your Password" to have a temporary password emailed to you.

What if I need ADA seating for home football games?

  • Students requiring ADA seating can visit the Athletic Ticket Office at the Bryce Jordan Center Monday - Friday between the hours of 9am - 4:30pm to exchange their student ticket for ADA seating in the student section.

How Do I Unlock My Account?

  • Please call a customer relations representative at 1-800-NITTANY, Monday - Friday 8am - 5pm.

Can I Buy a Guest Ticket Online?

  • No, guest tickets require an in-person visit to the Bryce Jordan Center. Guest ticketing will open on Wednesday, August 22, 2018. Guest ticketing hours are Wednesday, Thursday, Friday 11am - 4:30pm. Guest tickets will be sold for 6 of the 7 home games in 2018. Guest tickets WILL NOT be sold for the Ohio State game.

What's the Difference Between Selling and Transferring a Ticket?

  • When you sell a ticket on the Student TicketExchange, you will be paid. The proceeds from your sale will go on your LionCash account the week after the next home football game. When you transfer a ticket, there is no monetary value associated with that transaction - you are simply giving your ticket to a student who does not have a ticket for the desired game.

How to Handle a Lost Penn State ID Card

  • Only an official and active Penn State ID card will gain you access into Beaver Stadium on game day. You can contact the Penn State ID+ office at 103 HUB-Robeson Center at (814) 865-7590. The ID+ office will offer extended hours on Football game days between the hours of 10am - 3pm. For more information on the ID+ office, please click HERE.

How Do I Change My Account Manager Password?

  • Log in to your Student Account Manager by clicking HERE
  • Click "Edit my Profile"
  • Click "Change my Password"

Where Do I Get My Official White Out Shirt?

  • Pre-sold white out shirts will be available for pick up at the Penn State Student Bookstore on the University Park campus beginning in late August. You will need to present your Penn State ID+ card at time of pick up. The bookstore will also have an inventory of shirts for new sales.

Do Penn College Students Have Different Rules?

  • Penn College students are unable to sell or transfer their tickets. Other than that, they will follow all of the other rules and regulations as Penn State students.

Can I Get a Refund On My Tickets?

  • There are no refunds or exchanges for all Penn State Athletics tickets. Season ticket holders can sell and/or transfer a total of four (4) tickets from their season ticket package.

How Do Students Enter the Stadium?

  • All Penn State students and their guests must enter through Gate A at Beaver Stadium. Gates will open two (2) hours prior to kick-off. Stadium policies will apply to the student section.